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Privacy Policy

This privacy policy sets out how the CoalHut.com uses and protects any information that you provide the Hayes Fuels Group with when you use the CoalHut.com website.

Hayes Fuels Group and CoalHut.com are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Hayes Fuels Group (owners of the CoalHut.com) may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24/10/16.

What information do we collect

If you place an order on the CoalHut.com, we will collect the following information:

  • Your Name
  • Parcel Delivery Address
  • Payment Address
  • Contact Information including Email Address and Telephone Number
  • Other Information Relevant to Customer Order

What we do with the information we gather

This information is required in order to complete delivery of your order. The CoalHut.com do not store any payment details as these are all processed externally from our site:

  • We may use the information to improve our products and service offering.
  • We may periodically send promotional emailsabout new products, special offers or other information which we think you may find interesting using the email address which you have provided. You can however opt out of this service.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to customer interests. Please let us know if you do not wish to be contacted.

Security

Hayes Fuels and the CoalHut.com are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

The CoalHut.com website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at marketing@coalhut.com

We will NEVER sell, distribute or lease your personal information to any third parties. We may use your personal information to send you promotional information which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to CoalHut.com, C/O Hayes Fuels, 146 Pomeroy Road, Dungannon, Co Tyrone, United Kingdom, BT70 2TY.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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